Refund Policy
At Ugenc.ai, we are dedicated to providing you with the most efficient and reliable AI-powered video generation service available. We understand that sometimes things may not go as planned, and you might have concerns or requests regarding refunds. This Refund Policy aims to outline the circumstances under which refunds may be granted, the process for submitting a request, and important considerations to keep in mind.
1. General Policy
Our digital services and AI-generated content are unique and created instantly upon request, which makes traditional returns or refunds challenging. While we are committed to your satisfaction, all sales are generally final. We encourage you to carefully review your videos before exporting to ensure they meet your expectations.
2. Refund Eligibility
You may qualify for a refund under the following situations:
To be considered eligible, you must notify our support team within 7 days of the incident, providing clear details and supporting evidence.
3. Non-Refundable Items and Cases
Please understand that the following situations are not eligible for refunds:
Our AI technology produces unique content based on your inputs, and once generated, the output cannot be recalled or altered by refunding.
4. Refund Process
If you believe you meet the criteria for a refund:
5. Partial Refunds and Credits
Depending on the specific circumstances, Ugenc.ai may offer:
6. Subscription and Cancellation
You can cancel your subscription at any time to avoid further billing. However:
Please use your account dashboard or contact support to manage your subscription status.
7. Chargebacks and Unauthorized Disputes
If you initiate a chargeback or dispute without first contacting Ugenc.ai:
8. Contact Information
For any refund inquiries or support needs, reach out to us at:
Email: support@ugenc.ai
Our support team is dedicated to providing assistance and clarifying any policies to ensure a transparent experience. We aim to respond to all refund requests thoughtfully and promptly.
